ae33's Privacy Policy
The security of your personal information is ae33's highest priority — read this policy for details on how we collect, use, and protect your data.
About This Policy
ae33 is a safe and reliable online betting and casino platform for users in Bangladesh. We believe you should have full control over your personal information. This privacy policy ("Policy") clearly explains what information is collected about you when you use the ae33 platform's website and related services ("Services"), why it is collected, and how it is used.
This policy has been prepared in accordance with applicable data protection laws in Bangladesh and internationally recognised best practices. By continuing to use our services, you are considered to have fully accepted the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact our support team.
Information We Collect
Personal Identity Information
During account registration and verification, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- National ID (NID) or passport number
- Mobile number
- Email address
- Bank or mobile banking account details (for payment processing)
User Activity Information
The following information is recorded automatically while you use the service:
- Login date, time, and duration
- Betting history and transaction details
- Deposit and withdrawal records
- Games played and session information
- Promotion and bonus usage details
- Customer service communication records
Technical Information
Information about your device and connection that is collected automatically:
- IP address and geographic location
- Device type, operating system, and browser version
- Cookies and session identifiers
- Referral source and navigation history
Communication Information
When you contact us directly:
- Live chat messages and conversations
- Email content and attachments
- Complaint and request details
- Feedback and reviews
Purpose of Data Use
2.1 Service Operation and Improvement
ae33 primarily uses your information to provide you with the best possible service. This includes:
- Account creation, verification, and management
- Processing deposits, withdrawals, and other financial transactions
- Correctly applying and managing bonuses and promotions
- Tracking VIP program and rewards
- Maintaining and improving the technical performance of the platform
- Personalising the user experience
2.2 Security and Fraud Prevention
We use information to ensure the protection of all our users:
- Detecting and preventing unauthorised access and account hacking
- Anti-money laundering (AML) measures and fraudulent transaction prevention
- Age verification — only users aged 21 or above may use the service
- Monitoring and investigating suspicious activity
2.3 Responsible Gaming
ae33 is committed to responsible gaming. To this end, we analyse user information to:
- Identify excessive or high-risk gaming behaviour
- Provide support and information to users when needed
- Carry out self-exclusion requests
- Set and enforce betting limits
2.4 Communication and Customer Service
We use information to maintain accurate and relevant communication with you:
- Sending important account-related notifications
- Transaction confirmation messages
- Promotional offers (only with your consent)
- Resolving customer service requests
Data Sharing with Third Parties
ae33 never sells your personal information. However, in the following limited circumstances, we may share necessary information with specific third parties:
3.1 Payment Service Providers
To complete deposit and withdrawal processes, we share the necessary transaction information with our authorised payment partners. This includes bKash, Nagad, Rocket, Upay, and partner banks that facilitate bank transfers. This information is used solely for processing transactions.
3.2 Technology and Service Providers
To operate the platform, we work with trusted technology partners such as game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, etc.), cloud hosting services, and cybersecurity services. These partners may only use information for contractually agreed purposes.
3.3 Legal Obligations
In response to a lawful order or demand from a competent authority under applicable law in Bangladesh, we are required to provide the necessary information. In such cases, we will provide only the specific information that is required.
3.4 Business Restructuring
In the event of a merger, acquisition, or asset sale, user information may be transferred. If such a situation occurs, we will notify you in advance and equivalent protections under this policy will continue to apply.
Cookies and Tracking Technologies
ae33's website uses cookies and similar technologies to help improve your browsing experience. The different types of cookies and their uses are explained below:
Essential Cookies
These cookies are essential for the core functioning of the website. They are required to maintain login sessions, security tokens, and to prevent cross-site request forgery. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences such as language, settings, and customisations. They make each of your visits more personalised.
Analytics Cookies
Analytics cookies are used to understand which parts of the platform are used most and where users are experiencing difficulties. This information helps improve the service.
Cookie Controls
You can disable non-essential cookies through your browser settings. However, disabling certain cookies may mean that some features of the website do not function correctly.
Data Security Measures
ae33 has implemented industry-leading technical and organisational measures to ensure the security of your information:
5.1 Technical Security
- SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
- Database Encryption: Stored sensitive information — such as financial data and identity documents — is kept in encrypted form.
- Firewall and Intrusion Detection: Advanced network security systems are monitored around the clock, 24 hours a day.
- Two-Factor Authentication (2FA): An additional verification layer is available to further strengthen security.
5.2 Organisational Measures
- Only authorised staff have access to users' personal information.
- All staff are required to sign a non-disclosure agreement (NDA).
- Regular security audits are conducted.
- A rapid response plan is in place in the event of a data breach.
Data Retention Period
6.1 General Rule
ae33 retains your information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable law.
6.2 Retention Periods for Different Types of Information
- Account Information: For the duration the account is active and for the legally required period after it is closed.
- Financial Transaction Records: For the period specified under Bangladesh's financial regulations.
- Communication Records: For a reasonable period to improve customer service quality and resolve complaints.
- Technical Logs: For a limited period for security analysis purposes.
6.3 Data Deletion
Once the need for retention has ended, we securely delete your information or anonymise it so that it can no longer be linked to you.
Your Rights and Controls
ae33 believes you should have the greatest possible control over your own information. You have the following rights:
Right to Access
You can request to know what information we hold about you. If you submit a request through support, the full information will be provided within a reasonable time.
Right to Rectification
If any of your information is inaccurate or incomplete, you can request a correction. This can be done directly from account settings or through support.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations and the need to resolve ongoing disputes.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted. For such requests, we will make a proper assessment before reaching a decision.
Right to Data Portability
You can request to receive your information in a structured, commonly used format that can be transferred to another service.
Withdraw Marketing Communications
You can opt out of promotional communications (email, messages) at any time. This can be done through your account settings or by contacting support.
Protection of Minors
ae33's services are intended for adults aged 21 and above only. We do not knowingly collect or process any information from minors.
Age verification is a mandatory step during registration. If we become aware that a user is a minor, we will immediately close their account and delete all associated information.
If you suspect that a minor in your household has created an ae33 account, please notify us at [email protected].
Policy Changes & Updates
9.1 Right to Make Changes
ae33 reserves the right to update or modify this privacy policy at any time. Changes will be published on this page, and for significant changes we will notify you by email or through the platform.
9.2 Meaning of Continued Use
If you continue using the service after a policy change, you will be considered to have accepted the updated policy. It is therefore advisable to check this page regularly.
9.3 Previous Versions
If you need information about a previous version of the policy, please contact us at [email protected]. We retain historical information within a reasonable scope.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your data, please contact us through any of the following ways:
Email Support:
[email protected]
Live Chat:
24/7 direct support — in Bengali and English. Connect to live chat from any page on the site.
Response Time:
Instant responses are available via live chat. For email, we aim to respond as quickly as possible.